We are honored to announce that Dunn Energy Cooperative has earned a 2024 Customer Satisfaction Award from the American Customer Satisfaction Index (ACSI) for Co-op Energy Utilities! This award is available for qualifying Touchstone Energy® member cooperatives and recognizes that Dunn Energy Cooperative has received an ACSI score within the top 25 percentile of scores when compared to cooperatives publicly measured in the ACSI Annual Energy Utility Study for 2024.

Members were asked to rate their overall satisfaction with us, how well we lived up to their expectations, and how well we measured up to their ideal co-op experience. While these were not the only questions in the survey, we included these specifically because they are the core components of the proprietary ACSI methodology.

Dunn Energy’s ACSI score of 84 substantially outperforms the industry average score earned by publicly measured utilities reported in the 2024 ACSI Energy Utility Study. This Award is a testament to our ongoing efforts to provide the best possible member experience.

The 2024 Customer Satisfaction Award affirms that Dunn Energy’s hard work has been noticed by its members. We are grateful for our members and will continue to strive for excellence through constant dedication to improvement.