Full-time Member Services Representative - New Service Coordinator – Menomonie, Wisconsin
Due to a recent internal promotion, Dunn Energy Cooperative is seeking a full-time Member Services Representative – New Service Coordinator. This position requires a person who has a positive customer-centric attitude and will represent the Cooperative in the promotion of Cooperative services and programs to members. This individual must have the ability to deal with a variety of people in difficult situations; good planning skills; and be able to recognize, understand and resolve problems. This position also requires proficiency in written and oral communication and organization. They must provide maximum service to the membership by rendering prompt, efficient and courteous service that will promote goodwill between the Cooperative and its members.
This position will be the primary contact for all new electrical service installations and as such must be comfortable using electronic mapping, processing permits and paperwork to outside institutions (i.e., County or State offices, Register of Deeds, etc.) and working closely with new members to make sure the construction process runs smoothly. They will be responsible for scheduling appointments, organizing records, and responding promptly to member requests.
This person must be proficient in the use of computers and can learn internal computer programs.
Other duties include:
-Handle inbound calls, exercise independent judgment to address member issues, and work quickly and accurately in emergency situations.
-Receive incoming calls concerning power outages and enter outage details with all pertinent information the line crews need to find and restore outages safely.
-Receive calls concerning general information questions. Provide correct information to co-op members by following written policies and procedures.
-Escalate issues to the proper level of authority by notifying the on-duty supervisor of any incidents requiring immediate attention or follow-up action.
-Resolve members’ billing and disconnect for non-payment issues by performing activities such as making arrangements for payment according to procedures, and reconnecting service.
-Ability to multi-task efficiently between phone, keyboard, and multiple computer programs and screens to access and communicate customer information. Basic mathematical computation skills are required. Understand/interpret oral and written instructions. Must be able to work with individuals of various personality traits in a close working environment.
-Ability to effectively use equipment such as, but not limited to, personal and laptop computers, Microsoft Office products, and standard multiline phone systems.
Hours: 8 a.m. – 4:30 p.m. Monday – Friday, with the occasional opportunity for work outside those hours.
Job Type: Full-Time
Pay: Negotiable based on experience
We offer a competitive wage and benefits package including health and life insurance, 401K, pension, paid holidays and time off, and a great working environment. Interested candidates should email their cover letter and resume to Human Resources at hr@dunnenergy.com
The position will remain open until filled.
Dunn Energy Cooperative is an electric distribution cooperative that serves nearly 10,000 accounts and maintains over 2,000 miles of line in and around Dunn County, Wisconsin.
Dunn Energy Cooperative is an equal opportunity employer and institution and maintains a drug- and alcohol-free workplace.
If you prefer, you can email your application, cover letter, and resume directly to Human Resources at hr@dunnenergy.com. This position will remain open until we find the ideal candidate. We will remove the postings when the positions are filled.
Thank you,
Dunn Energy Cooperative
